How to Email a Customer Receipt from the Munchi Portal

If a customer needs a receipt after their order is complete, you can send one directly from the Munchi Portal without leaving the dashboard. The Transaction History page gives you a unified view of all your orders — both online and POS — so you can quickly locate any transaction and email the receipt in just a few clicks.

Open the Transaction History page

In the left-hand navigation bar (portal.gomunchi.com), go to Sales → Transaction History. This page shows all of your online and POS orders in one place.

Select the order type

At the top of the page, choose whether you want to view Online Orders or POS Orders.

You can switch between Online Orders and POS Orders at any time to find the specific transaction you’re looking for, regardless of which channel the customer used.

Apply filters to find the order

Use the available filters to narrow down the transaction list:

Filter	Options
Business	Useful for multi-venue operators to filter by location.
Time Period	Limit results to a specific date range.
Payment Type	Filter by cash, card, or other payment methods.
Status	Filter by Delivered, Ready, Rejected, and more.
Providers	Filter by channel — Munchi Online, Wolt, etc.

Click the email icon

Once you locate the order, find the Actions column on the right side of the table. Click the email icon next to the order you want to send a receipt for.

Enter the customer's email and send

A pop-up will appear. Enter the customer’s email address in the field provided, then click Send Receipt. The receipt will be delivered to the customer’s inbox immediately.