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You can process refunds for any transaction — whether it was placed online or through the POS — directly from your tablet. The refund flow is the same regardless of payment method, though some card terminals require the customer to present their card during the process.

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Process a Refund

1

Open the Transactions tab

Launch your POS and navigate to the Transactions tab.
2

Select the payment source

In the top-left corner, tap either Online or POS depending on where the original payment was made.
3

Find the transaction

Scroll through the list or use the search to locate the transaction you want to refund.
4

Tap Refund

Select the transaction, then press Refund and follow the on-screen prompts to complete the process.
5

Confirm the refund

Once the refund is processed, the transaction status will update to Refunded, confirming it went through successfully.

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Payment Terminal Requirements

Depending on which payment terminal you use, the customer may or may not need to interact with the card reader during the refund.
Viva — No card tap is required. You can complete the refund entirely from the POS without any action from the customer.Worldline & Nets — The customer must hold their payment card to the card reader to complete the refund. Make sure the customer is present before initiating the process.