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Attaching a loyalty customer to an order ensures they receive points for their purchase without any extra steps at checkout. You can identify a customer either by scanning their QR code or by searching for them manually — whichever is faster at the moment of sale.

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Add a Customer to the Order

1

Tap the user icon

On the POS screen, tap the user icon in the top-right corner to open the customer panel.
2

Tap Add User

Tap Add User and choose one of the two methods below to find the customer.Option 1 — Scan QR code: Point the camera at the customer’s loyalty QR code. The customer will be identified and added to the order automatically.Option 2 — Search: Type the customer’s name, email address, or phone number in the search field. Once you find the right person, tap Select User to attach them to the order.
As soon as the customer is added and the order is completed, loyalty points are automatically credited to their account — no manual entry needed.

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Remove a Customer from the Order

If you need to detach a customer before checkout, follow these steps.
1

Tap the user icon

On the POS screen, tap the user icon in the top-right corner.
2

Open the customer's profile

Tap Profile to view the currently attached customer.
3

Remove the customer

Tap Remove User to detach the customer from the current order. No points will be awarded for this transaction.