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Sometimes a customer may forget to identify themselves at the time of purchase, or a transaction may need to be corrected after the fact. The Munchi Loyalty Program admin portal lets you add points to any customer’s account manually in just a few steps.

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Add Points to a Customer’s Account

1

Log in to the Loyalty admin portal

Go to club.gomunchi.com/admin/login and sign in.
2

Find the customer

Locate the customer using either of the following methods:
  • Scan their loyalty QR code directly from the admin interface.
  • Search for them by name, phone number, or email address.
3

Enter the purchase amount

Type in the total amount of the customer’s purchase. Munchi will calculate the corresponding loyalty points based on your program’s earning rules.
4

Send the points

Click Send to credit the points to the customer’s account. The points are applied immediately.
You use the same login credentials for the Loyalty admin portal as you do for the main Munchi portal — no separate account is needed.