Payment terminal won't connect - Customer Knowledge Base

If your payment terminal isn’t connecting to Munchi POS, you can quickly check its connection status from the POS settings.

Open Settings in Munchi POS

In the Munchi POS app, tap the menu (☰) in the top-left corner.Go to:Settings → System → Terminals

Check the terminal status

On the tablet screen, check the connection status of your payment terminal.A connected terminal will be under “Connected Terminals” as shown in the picture here:

If this screen says “Available Terminals” Click once the Terminal box and it should move into “Connected Terminals” status.

If the terminal is still disconnected

If the terminal displays an ✕ or Disconnected status, the connection has been lost.Please contact Munchi Support (+358 505479567) for assistance with reconnecting your payment terminal.

Note: Before contacting support, make sure both the POS device and the payment terminal are connected to the internet and powered on.