> ## Documentation Index
> Fetch the complete documentation index at: https://docs.munchi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment terminal won't connect

If your payment terminal isn't connecting to Munchi POS, you can quickly check its connection status from the POS settings.

<Steps>
  <Step title="Open Settings in Munchi POS">
    In the Munchi POS app, tap the **menu (☰)** in the top-left corner.

    Go to:

    **Settings → System → Terminals** 

    <Frame>
      <img src="https://mintcdn.com/munchi/5jtu8GYVDiyw01rI/images/IMG_2563.jpg?fit=max&auto=format&n=5jtu8GYVDiyw01rI&q=85&s=b20bdf462e554365ff5894ba1b64ebaf" alt="IMG 2563" width="3213" height="5712" data-path="images/IMG_2563.jpg" />
    </Frame>
  </Step>

  <Step title="Check the terminal status">
    On the tablet screen, check the connection status of your payment terminal.

    A connected terminal will be under "Connected Terminals" as shown in the picture here: 

    <Frame>
      <img src="https://mintcdn.com/munchi/5jtu8GYVDiyw01rI/images/IMG_2563.JPG?fit=max&auto=format&n=5jtu8GYVDiyw01rI&q=85&s=1ee785461ea07686415b9468983884bc" alt="IMG 2563" width="3213" height="5712" data-path="images/IMG_2563.JPG" />
    </Frame>

    <Note>
      If this screen says "**Available Terminals**" Click once the Terminal box and it should move into "**Connected Terminals**" status. 
    </Note>
  </Step>

  <Step title="If the terminal is still disconnected">
    If the terminal displays an **✕** or **Disconnected** status, the connection has been lost.

    Please contact **Munchi Support** (+358 505479567) for assistance with reconnecting your payment terminal.

    <Note>
      **Note:** Before contacting support, make sure both the POS device and the payment terminal are connected to the internet and powered on.
    </Note>
  </Step>
</Steps>